Legal
Terms of Service & Privacy Policy
Last updated: 5 October 2026
Terms of Service
These Terms govern use of streamstuff.co.uk and portal.streamstuff.co.uk. By using the service, you agree to these terms.
About the Service
StreamStuff provides conversion of CCTV and compatible video streams into formats suitable for YouTube and website embedding. The service is provided on a best-effort basis.
Trial Period
A two-week trial may be offered to new customers. Following the trial, monthly subscription charges apply.
Fees and Payment
Monthly fees are payable in advance. If payment is not received by the 14th day of the applicable month, StreamStuff may suspend services without notice. Fees are non-refundable except where required by law.
Cancellation Policy
Customers may cancel the service by providing at least 30 days written notice. Service charges remain payable during the notice period. Cancellation does not entitle the customer to a refund for any prepaid period unless required by law.
No Service Level Agreement
No SLA is offered. No guarantees are provided regarding uptime, performance, availability, response times, or fault resolution times.
Acceptable Use
Customers must only use the service lawfully and must have rights to any streams transmitted through the platform.
Limitation of Liability
The service is provided as-is and as-available. StreamStuff shall not be liable for indirect or consequential losses. Liability is limited to fees paid during the previous three months, except where liability cannot legally be excluded.
Governing Law
These Terms are governed by the laws of England and Wales.
GDPR Privacy Policy
This Privacy Policy explains how StreamStuff collects, uses, stores and protects personal information in accordance with the UK GDPR and Data Protection Act 2018.
Data Controller
StreamStuff is the data controller for personal information collected through the service.
Information We Collect
We may collect account details, contact information, billing information, technical logs, IP addresses, and support communications.
Purpose of Processing
Personal data is processed to provide services, manage accounts, process payments, provide support, maintain security, and comply with legal obligations.
Lawful Basis
Processing is based on contract performance, legitimate interests, legal obligations, or consent where applicable.
Data Retention
Personal data is retained only as long as necessary for operational, legal, accounting, and security purposes.
Data Security
Reasonable technical and organisational measures are used to protect personal data.
Data Sharing
Personal data may be shared with service providers, payment processors, hosting providers, or authorities where legally required.
Your Rights
You may request access, correction, erasure, restriction, data portability, or object to processing as permitted under UK GDPR.
Contact
Privacy enquiries may be sent through StreamStuff contact channels published on the website.